Refund Policy

Last Updated: 07/03/2025

At Salem Active, we strive to provide high-quality sports massage therapy and personal training services. Please review our refund policy below.

Cancellations made more than 48 hours before the appointment will not be charged.
Cancellations within 48 hours will be charged 50%, with the remaining 50% transferrable to a future booking.
Cancellations within 24 hours will be charged 100%; if payment hasn’t been received, future appointments will not be accepted until the outstanding balance is paid in full.
I’ve been lenient with this in the past, but moving forward this policy will be strictly enforced to protect my time and income.

If you arrive late, your session may be shortened to accommodate other bookings.
Refunds will not be issued for reduced session time due to late arrivals.

If you fail to attend a scheduled appointment without prior notice, you will not be eligible for a refund.

If you are unsatisfied with a session, please contact us within 24 hours to discuss your concerns. Actions will be considered on a case-by-case basis.

Refunds for prepaid sessions or packages will only be granted in exceptional circumstances and at our discretion.
Unused sessions may be transferred to another person with prior approval, if within a reasonable timeframe, considered on a case-by-case basis.

We reserve the right to update or modify this refund policy at any time. Changes will be posted on our website.

If you have any questions about this refund policy, please contact us at tash@salemactive.co.uk